Here’s your chance to join a Customer Services Call Centre Learnership where you can work and learn at the same time. All while be paid a monthly stipend. We have all the details for you.
Are you a South African youth currently unemployed, between the ages of 18 and 30, and hold a Grade 12 certificate?
Tenacity is offering an exciting Call Centre Learnership Programme designed to equip you with both theoretical knowledge and practical experience — and applications are now open!
What Is This Learnership About?
Tenacity is providing a 15-month learnership programme where selected candidates will get the opportunity to study and work at the same time. This is a unique chance to gain a nationally recognised qualification in Micro Finance (NQF Level 4) while receiving valuable workplace experience in a professional customer service environment.
This programme combines classroom-based training with on-the-job learning, giving learners the skills needed to succeed in a dynamic call centre environment.
What You’ll Gain
By the end of this learnership, you will:
Obtain an NQF Level 4 qualification in Micro Finance.
Develop essential call centre, business, and personal skills.
Gain real-world customer service experience.
Boost your employability in the financial services and customer care industries.
Key Responsibilities
As a Call Centre Learnership participant, you will be expected to:
Attend training sessions and complete all assessments.
Submit a comprehensive Portfolio of Evidence.
Deliver excellent service to customers via various communication channels.
Resolve customer queries and handle complaints professionally.
Complete administrative tasks related to customer account management.
Follow company policies and procedures consistently.
Who Should Apply?
This opportunity is ideal for individuals who:
Have a Grade 12 qualification, with Mathematics or Mathematical Literacy.
Are currently unemployed and not studying (full-time or part-time).
Have not completed a learnership or skills programme in the past 12 months.
Are available to work shifts and weekends.
Possess strong communication skills, a customer-focused mindset, and a willingness to learn.
Required Skills and Attributes
Passion for customer service and problem-solving.
Clear verbal and written communication.
Resilience under pressure and ability to multitask.
Strong time management and organisational skills.
Adaptability and a proactive work ethic.
Employment Equity
Tenacity is committed to transformation and preference will be given to Employment Equity and People with Disabilities in line with the organisation’s targets.
Closing date not specified.
HOW TO APPLY
