Mukuru is recruiting now for their Customer Support Learnership. Apply now if you are interested in fintech training opportunities at this dynamic company.
Looking to build a career in customer service and fintech? :contentReference[oaicite:0]{index=0} is offering a Customer Support Learnership for young South Africans in Johannesburg, Pretoria and Cape Town.
This opportunity provides hands-on experience in a fast-growing financial services environment while helping customers access essential money transfer services.
About The Mukuru Learnership
This learnership goes beyond classroom training by offering real-world experience in customer support and contact centre operations. Learners will gain practical skills while working with customers across different regions.
What You Will Learn
Participants will develop key skills in:
Customer Service:
– Assist customers via calls and digital platforms
– Help with money transfer orders and account management
– Provide accurate information about services
Technical And Workplace Skills:
– Use customer support systems such as Zendesk
– Build communication and problem-solving skills
– Gain exposure to contact centre operations
Customer Support Processes:
– Identify customer needs and provide suitable solutions
– Escalate and follow up on customer queries
– Support onboarding and account creation
Professional Development:
– Learn time management and multitasking
– Work in a fast-paced environment
– Understand compliance processes such as FICA and money transfers
Minimum Requirements
To apply for the Mukuru Customer Support Learnership, you must:
– Have Grade 12 (Matric) or equivalent
– Have good communication skills in English and one additional language (such as Chewa, Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona or Urdu)
– Be passionate about customer service
– Have basic computer skills
What Will Give You An Advantage
– Previous customer service or call centre experience (formal or informal)
– Strong listening and communication skills
– A positive attitude and willingness to learn
Work Environment And Additional Information
This role may include remote or work-from-home opportunities. Successful candidates must ensure they have reliable internet access and a suitable working environment.
If you do not receive feedback within two weeks of applying, please consider your application unsuccessful.
Why Apply?
This learnership is a great entry point into the fintech industry, offering valuable experience, practical skills and career development opportunities with a leading digital financial services provider.
HOW TO APPLY
Closing date not speficied.
