Are you ready to take your career to the next level? Start your career as a Trainee Call Centre Agent with Old Mutual – one of the country’s top employers.
Old Mutual is looking for Call Centre Agent trainees.
Skills Required
Consultative Selling,
Customer Complaint Management,
Customer Feedback Management,
Customer-Focused,
Customer Relationship Management (CRM) Software,
Customer Service,
Customer Service Operations,
Customer Understanding,
Data Management,
Digital Consumer Engagement,
Identifying Sales Opportunities,
Probing Questions,
Sales Data Management,
Strengthening Customer Relationships,
Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Demonstrates Self-Awareness
Ensures Accountability
Instills Trust
Interpersonal Savvy
Education
NQF Level 3 & NQF Level 2 – Below school leaving