enacity Contact Centre Operations Collections Learnership
Description:
Are you currently unemployed, with a Grade 12 qualification and between the ages of 18 – 30 years? Tenacity is looking for you!
Grab this opportunity where you will be given the chance to study and work AT THE SAME TIME! We are offering a 15-month Learnership programme where successful applicants will attend classroom-based training combined with practical on-the-job work experience in our Collections team to obtain a nationally recognised qualification in Contact Centre Operations (NQF level 4)
In addition to a qualification combined with relevant work experience, the successful applicant will also gain business, personal and technical call centre skills which they can use across the business and throughout their career journey.
Preference will be given to Employment Equity & Disabled candidates in line with Tenacity’s transformation targets.
Call Centre Learners will be required to:
- Attend the required training interventions and successfully complete the competency assessments
- Meet all the requirements for the successful completion of the Call Centre Operations certificate
- Submit a Portfolio of Evidence
- Be an active and contributing member of the Collections team, by servicing our customers.
Key responsibilities of the role:
- Resolve and action Collections queries via telephone to meet the Collections objectives of the business
- Rehabilitate accounts in an efficient and professional manner
- Achieve great customer experience and satisfaction at all times
- From time to time, action any ad-hoc instruction given by team leaders
Skills, Abilities and Job-Related Knowledge:
- Strong problem-solving and negotiation skills
- Customer service orientated
- Accuracy and attention to detail
- Numeracy
- Literacy
- Highly motivated and high energy levels
- Computer literate
- Ability to work independently as well as to display teamwork
- Self-monitoring, personal time/management & self-discipline
- Learning agility & adaptability
- Take ownership of tasks and targets
To apply for this opportunity you will need the following:
- Minimum Grade 12
- Be currently unemployed
- A positive attitude
- Commitment to spending 15 months on the learnership programme with Tenacity
- A strong work ethic
- Ability to work shifts/weekends
- Should not be currently studying or plan to study for the duration of the programme- full/part-time
- Not have taken part in a learnership or skills programme in the last 12 months
How to apply: