The IT Support Engineer is needed to assist with but not limited to maintenance and configuration of our internal infrastructure such computer systems, servers and network infrastructure. You will install hardware and software and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer, network and infrastructure systems to limit work disruptions within the company locally. Business continuity approach at all times. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Digital Workplace Manager.
This role will report to the Global Helpdesk Manager.
As the IT Support Engineer, you will:
- Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
- Support modern technologies remotely for all offices locally and globally.
- Continuously assess and improve the services we offer to our business units in line with their regional requirements and our global scale.
- Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network, internet, and phone) across our IT Service Management (asset, incident, problem, and change management)
- Assist troubleshooting, maintenance, and expansion of the network infrastructure (Layer 2 – Layer 7) principally on Fortinet System
- Continuously evaluate current configurations and improve where needed.
- Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs)
- Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
QUALIFICATIONS AND EXPERIENCE| About you
The ideal IT Support Engineer:
- Comptia A+, Comptia N+, MSCE would be beneficial or have equivalent professional experience.
- Minimum 3 years of relevant work experience.
- You have good knowledge in the areas of Windows and Macintosh clients.
- Understand Windows server roles (AD DS, AD FS, DNS and DHCP) as well as networked workstations (LAN, WAN, WLAN).
- Basic understanding in network design for multi-office environment.
- Your knowledge firewalls and switches (Fortinet) is an advantage, but not mandatory.
- Ability to document process.
- You have experience in wireless networks and troubleshooting wireless issues.
- Excellent organization skills.
- Ability to work within fast moving team. • Excellent communication skills both written and verbal.
- High level of attention to detail.
- Collaborative working but prepared to make decisions.
WHO ARE EXCLUSIVE NETWORKS?| About the company
Exclusive Networks is a global trusted cybersecurity specialist, committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.
We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.
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Our benefits include:
- Medical Aid
- Provident fund
- EAP