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Job title : Senior ICT Support
Job Location : Gauteng, JohannesburgDeadline : May 09, 2025Quick Recommended Links
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Duties & Responsibilities
Service Desk Support
- Deal with escalated tickets and queries
- Resolve high level incidents
- Report on issues and trends experienced
- Document new findings on service desk
Infrastructure Support
- Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
- Install new servers when required
- Coordinate the deployment of systems and infrastructure within the campus
- Diagnose and troubleshoot where applicable and escalate to necessary internal or external parties
- Fulfill appropriate access requirements for new users
- Interact and liaise with vendors or service providers for support and troubleshooting, where necessary
- Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order
Software and Hardware Support
- Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support
- Maintain campus software licences and ensure that campus equipment is licensed correctly
- Apply critical and security updates to servers and workstations.
ICT Project Support
- Arrange and facilitate training for new technologies to campus staff
- Build IT venues as per special projects and campus requirements
- Implement and deploy vulnerabilities as per Group AIT requests
People Management
- Driving a high-performance culture by taking accountability for an effective and well-articulated performance management process
- Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
- Providing strategic guidance in the implementation of human resources policies, procedures and practices
- Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
- Builds a robust, effective leadership pipeline, succession, and capacity.
Qualifications
Minimum Requirements:
Minimum
- NQF Level 5 Qualification – Higher Certificate in Information Technology
- ITIL Foundations Certificate
- Industry qualification – e.g. MCSE Advantageous
Advantageous
- NQF Level 6 Qualification – Diploma in Information Technology
Experience
Minimum
- 2 years ICT Support / Service Desk Agent experience or similar
Advantageous
- 1 year Experience in an educational institution
- ICT jobs