The Volvo group of car manufacturers is recruiting for their Student Action Service position. This could be your opportunity to start a career with a major international company.
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Student: Volvo Action Service
The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.
Reporting: This position reports to Customer Support Manager.
Job Objectives:
To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
To assure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
To escalate cases according to the escalation process.
To use the acquired technical understanding to communicate with all parties in a correct and clear way.
To participate actively in continuous improvement activities.
To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
To take an active participation within the departmental team meetings (daily, monthly and Info sessions).
To be responsible for understanding the operational, strategies, objectives and KPI’s for the VAS breakdown operation.
Key Competencies
Computer literate, MS Office (Word, Excel, PowerPoint).
Good command of English language.
Strong organizational and time management skills.
Team player.
Service orientation.
Critical Thinking.
Ability to work on your own Initiative.
Excellent verbal and written communication skills.
Willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
Proven ability to solve problems
Team player with an ability to communicate with people at all levels across the business.
Who are you?
Qualification & Job Experience:
Experience in customer and personal service will be advantageous.
Clerical experience.
Call Centre experience will be advantageous.
Matriculation certificate.
Tertiary qualification or currently pursuing one.
Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.
Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.