IT Technician at Hilton Hotels & Resorts

An I.T Technician will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.What will I be doing?As an I.T Technician, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards.Specifically, the I.T Technician will perform the following tasks to the highest standards:

• Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
• Supervise the IT Department on a daily basis
• Maintain excellent product knowledge and apply it to deliver full system benefits
• Understand, fully, the legal requirements on IT governance and security
• Handle, efficiently and completely, IT issues that arise
• Identify current and future system needs and provide solutions for the identified needs
• Build strong internal working relationships with all hotel Departments

What are we looking for?We are looking for a I.T Technician to deliver an excellent Guest and Team Member experience while troubleshooting issues and providing solutions.To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience of Microsoft systems
• Experience with networks, LAN & WAN.
• Excellent organizational and interpersonal skills
• Current technical skills and knowledge of technology
• General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
• Ability to plan ahead and develop contingency plans, where necessary

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self
• Any IT qualifications would also be beneficial to the role indicating that you understand information & technology.

What are we looking for?An IT Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Knowledge and experience of computer-based programs and the installation of IT equipment
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role in the hotel/leisure/retail sector
• Knowledge of Video Conferencing, trussing, and rigging

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