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Here’s an exciting chance to join one of the country’s top banks as a Call Centre Agent. FNB are recruiting for their internship which could see you working for this top corporate employer.
The prestigious FNB is recruiting now for their Call Centre internship programme for young people across South Africa.
Job Description
FNB are recruiting for their internship and this is what they say about it:
- Hello Future Trainee Call Centre Agent
Welcome to FNB, the home of the #changeables. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Act responsibly with work related resources to contribute to cost containment.
- Address customer needs to meet or exceed customer expectations.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
- Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
- Be flexible and adapt to changing circumstances.
- Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
- Participate in the innovation process in the business and contribute toward new innovations against objectives.
- Plan and complete activities within area of work to meet set time and quality standards.
- Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
- Maintain documentation and share information with the team where applicable.
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Identify and escalate risk as normal part of work.
- Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
- Resolve customer dissatisfaction/complaints by taking ownership of the problem.
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
- Assess own performance through seeking timely and clear feedback and request training where appropriate.
- Demonstrate teamwork as a valued team player.
- You will be an ideal candidate if you:
- Minimum qualification – Matric
- 1 + call centre experience
- Good customer service