Europcar Contact Centre Learnership 2026

Company: Europcar
Location: Bruma, Johannesburg, Gauteng
Programme: Contact Centre and Business Process Outsourcing Support Learnership
Qualification: NQF Level 3
Duration: 6 months
Contract type: Fixed-term contract

Europcar Opens Learnership Opportunity For Unemployed Youth

Europcar is offering unemployed young South Africans an opportunity to gain practical workplace experience and earn a nationally recognised qualification through its Contact Centre Learnership in Johannesburg.

The six-month programme is based in Bruma and focuses on Contact Centre and Business Process Outsourcing (BPO) Support at NQF Level 3.

Successful applicants will receive training and workplace exposure in call centre operations, including vehicle reservations, customer service, rental administration and sales support.

The learnership is designed to help participants develop the knowledge and practical skills needed to work in a customer-facing environment.

What Does The Europcar Learnership Involve?

Learners will be expected to complete the qualification requirements within the prescribed timeframes and meet the required training standards.

Their responsibilities will include:

• Attending all classroom-based training sessions and workplace learning activities.
• Completing assessments, assignments and portfolios of evidence.
• Meeting the practical workplace requirements of the qualification.
• Participating in the full learning programme and maintaining the required standards.

Call Centre Duties

As part of their workplace experience, learners will gain exposure to Europcar’s call centre operations.

Their duties may include:

• Answering incoming customer calls professionally and efficiently.
• Processing vehicle rental reservations, amendments, extensions and cancellations.
• Responding to enquiries about vehicle availability, pricing, products, promotions and company policies.
• Providing customers with information about Europcar’s products and services.
• Handling customer complaints and referring complex issues to the appropriate teams.
• Following up on customer requests and unresolved queries.
• Meeting call quality, productivity and customer service standards.
• Capturing accurate customer information and updating company systems.
• Building positive customer relationships through professional communication.

Europcar Learnership Requirements

To qualify for the Contact Centre Learnership, applicants should meet the following requirements:

• Be currently unemployed.
• Be available to participate in the full-time six-month programme.
• Be between 19 and 25 years old. Some flexibility may apply depending on individual circumstances.
• Have a Grade 12 (Matric) certificate or equivalent qualification.
• Be proficient in English. Knowledge of additional South African languages will be an advantage.
• Have basic computer literacy, including Microsoft Office, email and internet applications.
• Have a valid driver’s licence, which will be advantageous.
• Be willing to undergo criminal and credit checks in line with company policy.
• Be available to work shifts, weekends, public holidays and overtime when required.

Skills And Competencies

Europcar is looking for applicants who can communicate effectively and provide a professional customer experience.

The following skills and competencies are important:

• Excellent verbal communication and listening skills.
• Ability to identify and understand customer needs.
• Strong customer service and sales skills.
• Persuasion and rapport-building abilities.
• Good time management.
• Attention to detail and accuracy.
• Ability to follow rules, procedures and company standards.
• Adaptability and willingness to learn.
• Patience and tolerance when dealing with customers.

Personal Attributes

Successful candidates should also demonstrate:

• A customer-focused attitude.
• A positive approach to work.
• Self-motivation and confidence.
• Honesty and integrity.
• Teamwork and collaboration.
• Patience and resilience.
• Strong attention to detail.
• A target-driven approach.
• The ability to remain calm and perform under pressure.
• Consistency in applying their skills, knowledge and abilities.

How To Apply For The Europcar Learnership

Unemployed young people who meet the requirements can apply for the Europcar Contact Centre and Business Process Outsourcing Support Learnership in Bruma, Johannesburg.

The six-month programme offers an opportunity to gain practical call centre experience while working towards an NQF Level 3 qualification.

CLICK HERE TO APPLY ONLINE